About Us

Welcome to SmartUrbanRide, your go-to online destination for premium e-bikes and e-scooters.

We believe urban mobility should be smart, sustainable, and stylish. Our carefully curated range of electric rides is designed to suit every lifestyle and budget—whether you’re commuting to work, exploring your city, or simply enjoying the freedom of the open road.

Why choose SmartUrbanRide?

A commitment to eco-friendly transportation, quality products, and 5-star customer service.

We are fully devoted to providing 5-star customer service. Reach out to us via phone, 
live chat, or email, and we will promptly address your inquiries. Our support extends 
beyond the point of purchase, as we consider aftercare support just as important. If you 
encounter any issues with your product, we will do our utmost to assist and resolve the 
problem.

Price Match Guarantee

We maintain close relationships with our brands to offer our customers the best prices. 
If you find a lower price for the same stocked item, we will not only match it, but also 
include a complimentary gift with your new product.

 Fast & Free Shipping

We provide free shipping on all product purchases within the UK mainland. Since we ship directly from manufacturers, each brand has its own shipping terms. Estimated 
arrival dates are displayed on product pages, but may be subject to change due to 
unforeseen circumstances.

 Warranty on All Products

 As an authorized dealer for each brand listed on our website, we offer full manufacturer 
warranties on all orders.

100% Safe & Secure Payment Our website utilizes SSL Encryption technology to ensure the complete security and 
protection of all sensitive credit card and personal information submitted through the 
site.

 Authorized Dealer Status

SmartUrbanRide is an authorized dealer for all brands featured on our website

Though our head office is located in London, we distribute from warehouses across the 
UK through our courier partners DHL, Tuffnells, UK Mail, and UPS.
SmartUrbanRide is a trading name for SD ECOMMERCE LTD, with the company 
registration number 15946363