Return & Refund Policy

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, please contact us at contact@smarturbanride.com.

Returns must be requested and approved before being sent back. If your return is accepted, we will provide:

• A prepaid return shipping label
• Instructions on how and where to send your item

Items returned without prior approval will not be accepted.

Return Method & Fees

• Return method: By mail
• Return shipping cost: Free (prepaid return label provided)
• Restocking fees: None

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at contact@smarturbanride.com so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges. The quickest way to get a replacement item is to return the original item and place a new order once your return has been approved.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalised items
• Personal care products (for hygiene reasons)
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards may not be eligible for return unless otherwise stated.

If you are unsure whether your item is eligible, please contact us before purchasing.

Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise this right:

• You must notify us within 14 days of delivery
• The item must be returned in its original condition, unused, with tags and packaging
• Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
• Refunds are processed within 7 days after inspection

Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@smarturbanride.com.